Englische Vorlesungen

Die folgenden Vorlesungen werden in Englisch abgehalten:

• Introduction to Technology and Business Studies
• Quality Management (Sommersem. Englisch / Wintersem. Deutsch)
• Special Topics in Communication Systems

Wahlpflichtfächer:

• Workshop in International Finance and Management
• Service Management

Service Management

Service Management wants to introduce you to differences you face if your "product" in not hardware but service. In this course we want to discuss the following topics:

- Services that are used in addition to traditional products
- Service Coppanies that are completely based on offering services
- Governmental Laws regarding services (e.g. warranty, spare parts supply)
- interesting job profiles in Service Management (e.g. consultant, product manager, after sales manager)
- IT Management within Service Management

This course will include case study and team work to discover the relevant aspects of service management.